Priorities & Strategic Planning
1. Continuously Improve Customer Service
Customers are satisfied with services and expectations are met.
● Implement customer satisfaction surveys
● Implement tenant meetings to occur no less than 2 times annually
2. Greater Accountability for Results
Resources and Projects are Managed.
● Develop and operationalize project management tools and practices
● Develop 10-year building maintenance and restoration plan
3. Hire, Develop, and Engage Talented Employees
Employees feel supported and experience job satisfaction.
● Increase staff training, growth opportunities, and evaluations completed
● Increase percent positive average from staff employee engagement survey