Virtual Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Virtual This is a self-paced learning course to cover Cybersecurity Awareness for all personnel that are accessing County IT equipment. This required course will take around 30 minutes to complete and will teach you how to protect County systems from viruses, spam and hacks.
*Virtual Instructor-Led Classes
Pierce County Leadership Certification (Bronze Level)
Supervisors, managers and directors must complete the Bronze Level Certification; this training replaces prior supervisory training requirements. If employees have completed any of the courses below they will be exempt from re-taking them.
Bronze Level Certification is the first tier of the program. There is also a track for Leads and Aspiring Supervisors. Learn more about theLeadership Certification Program.