Functions
- Working with staff and residents for quality care and quality of life for the residents
- Pointing out successes as well as areas that need additional work and resources
- Speak for those residents who are unable to speak for themselves
- Advocate for resident choices
- Negotiate solutions to problems
- Speak for the residents’ choice
- Work with facilities to develop policies and address areas of potential conflict
Training
To become a certified volunteer, trainees must complete 36 hours of federally mandated course work. This can be broken down into weekly readings and classroom sessions, training videos and peer mentoring. Training is summarized by on-the-job shadowing, either in person or virtual. Ombudsman who complete the coursework and show strong advocacy skills receive a Washington State Ombudsman badge, certificate of completed coursework and are assigned one or more facilities.
Examples of coursework include:
- Mandated reporting
- Resident Rights
- Communication with stakeholders
- Role of Ombudsman
Program and peer support is available to help new volunteers navigate the world of resident rights and advocacy. The Ombudsman program holds bi-monthly volunteer meetings to help review cases and share updates in policies and procedures.
Make A Complaint
If you or someone you know resides in a licensed long-term care facility and have a complaint or need advocacy, please visit this webpage for more information.