Changes to US First-Class Mail delivery times

Effective Oct. 1, 2021, the United States Postal Service (USPS) is implementing its new service standards for First-Class Mail items. While standards for single-piece First-Class Mail traveling within a local area will remain unchanged, mail traveling the greatest distances will experience longer transit times. Please note that this may impact your mail receipt and delivery window. Learn more on the USPS website.

What you can do

Avoid the risk of potential late fees by paying your sewer bill through the Customer Portal. By registering your account on the Customer Portal, you will be able to pay your bill, submit service requests, and receive billing reminders via email. Through the Customer Portal, you can also enroll and set up the automatic bank payment, which enables your bank to automatically deduct your sewer bill amount from your checking or savings account.

Penalties and interest to resume on non-paid balances

The Emergency Ordinance No. 2021-73 for late fee and interest relief during the COVID-19 pandemic expired on Sept. 30, 2021. Penalties and interest for late sewer payments will be applied if the outstanding balance is not paid with the October billing cycle. If you have any questions, please contact Customer Billing Services at (253) 798-4020.

Rent and utility bill assistance

Pierce County renters with overdue rent and/or utility bills can apply for financial assistance. Renters may be eligible for up to 12-months of assistance based on need. Apply online or by calling 2-1-1.