Pierce County launched an upgraded and simplified billing system for sewer customers. The new system offers customers:
Changes to US First-Class Mail delivery times
Effective Oct. 1, 2021, the United States Postal Service (USPS) is implementing its new service standards for First-Class Mail items. While standards for single-piece First-Class Mail traveling within a local area will remain unchanged, mail traveling the greatest distances will experience longer transit times. Please note that this may impact your mail receipt and delivery window. Learn more on the USPS website.
What you can do
Avoid the risk of potential late fees by paying your sewer bill through the Customer Portal. By registering your account on the Customer Portal, you will be able to pay your bill, submit service requests, and receive billing reminders via email. Through the Customer Portal, you can also enroll and set up the automatic bank payment, which enables your bank to automatically deduct your sewer bill amount from your checking or savings account.
Penalties and interest to resume on non-paid balances
The Emergency Ordinance No. 2021-73 for late fee and interest relief during the COVID-19 pandemic expired on Sept. 30, 2021. Penalties and interest for late sewer payments will be applied if the outstanding balance is not paid with the October billing cycle. If you have any questions, please contact Customer Billing Services at (253) 798-4020.
Rent and utility bill assistance
Pierce County renters with overdue rent and/or utility bills can apply for financial assistance. Renters may be eligible for up to 12-months of assistance based on need. Apply online or by calling 2-1-1.
Pierce County Planning and Public Works is currently updating the Unified Sewer Plan, or USP for short. The USP is the Sewer Division’s comprehensive plan, which will guide future expansion and improvements over the next 20 years.
February 2021 Fee Changes
The Capacity and the Basin Area sewer connection charges increased by 1.7% on Feb. 1, 2021. Pierce County collects sewer connection charges to help offset the impacts of new development on public sewer system infrastructure. Connection charges provide the funds needed to protect public health and the environment by keeping pace with growth.
New Sewer Programs
New programs are now available to reduce upfront connection fees for new businesses and loan program options for commercial and residential customers connection to dry sewer lines.
The Sewer Division provides wastewater management, collection, and treatment services to large urban areas of Pierce County via a network of underground pipes, pump stations, manholes and the Chambers Creek Regional Wastewater Treatment Plant. Learn more about the division.