Pierce County Homeless Provider Academy

In 2016, Pierce County Human Services collaborated with the Corporation for Supportive Housing (CSH) to host the Provider Academy, featuring essential components geared towards providing meaningful training to Pierce County homeless housing and service providers. The curriculum consisted of web-based learning, in-person trainings, and peer-learning opportunities tailored specifically for managers and staff. 

2014 Homeless Provider Academy

In August 2014, Pierce County kicked off our first Homeless Provider Academy where homeless assistance providers received a series of online and in-person trainings focused on best practices in case management and service provision. This 7-month blended learning approach has helped our community begin shifting the way we provide homeless assistance services. Recordings for all online trainings are accessible through the links below.


Fair Housing (1 hr 15 min)
This session will provide a legal foundation of fair housing, including laws and regulations and key concepts. Participants will also learn the impact of fair housing on eligibility and tenant selection, coordinated entry, and leases. Trainers will discuss how to put the information to work through amending program rules, accommodation, and eviction prevention.

Kim Walker: Senior Program Manager at CSH
Jane Bilger: Senior Program Manager at CSH
Julie McFarland: Program Manager at CSH

Original Class Date: February 23

Access to recording

Cultural Competency (1 hr 9 min)


After this session, attendees will be able to clearly define and understand culture and cultural competency. Attendees will also be able to determine how to apply cultural competency in the programs and work.

Kim Walker: Senior Program Manager at CSH

Click here to view the presentation PPT slides
Click here to view PPT slides on Military Cultural Competency

Original Class Date: January 22, 2015

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Motivational Interviewing and Trauma-Informed Care (1 hr 1 min)

Participants will review the basic concepts of Motivational Interviewing (MI) and Trauma-Informed Care (TIC), and will be introduced to the key elements of each practice. Participants will also be able to understand how MI and TIC practices intersect and how they relate to his/her work.

Katie Volk: Managing Director at t3
Ken Kraybill: Director of Training at t3

Original class date: August 19, 2014

Access to recording

Progressive Engagement (1 hr 25 min)
This session will provide an overview of the core tenets and implementation of progressive engagement: serving all, light touch, housing stability, consumer resilience, and outcome-driven approach.

Kim Walker: Senior Program Manager at CSH
Melanie Zamora: Director of Programs at The Road Home

Original class date: September 29, 2014

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Reducing Barriers to Services and Housing (1 hr 14 min)
In this session, attendees will receive information on system-level barriers in regards to systems thinking, centralized intake, data & right-sizing, and consumer input/governance. Program-level barriers and expectations are discussed along with potential consequences of screening out.

Kim Walker: Senior Program Manager at CSH
Kate Bristol: Director of Consulting at Focus Strategies

Original class date: October 29, 2014

Access to recording

Housing and Employment-Focused Services (56 min)
This session will focus on creating an employment focus/culture, beyond helping people increase their income. Discussion will be on sustaining clients' employment skills and therefore housing. Participants will receive an introduction to the LEAP Program and its purpose to prevent/end family homelessness through employment opportunities.

Kim Walker: Senior Program Manager at CSH
Liza Burell: Senior Manager at Building Changes
Kaitlyn Hanson at LEAP
Barbara Myers at LEAP

Original class date: December 3, 2014

Access to the recording

Pierce County Provider Kickoff (34 min)
Participants will be introduced to the Provider Academy and how it will advance systems change efforts in Pierce County. This session covers the Continuum of Care as well as expectations of what to expect throughout the Academy.

Kim Walker: Senior Program Manager at CSH
Tess Colby: Housing, Homeless and Community Development Manager, Pierce County Community Connections

August 6, 2014

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for access to the recording