SoundGRO Order Request Terms and Conditions

  • Supply is limited and availability is not guaranteed. Order requests are not considered final until confirmed in email by Pierce County SoundGRO staff.

  • All order requests must be submitted online at www.soundgro.com. Phone orders will not be accepted.

  • Customers wishing to order quantities in excess of 5 tons should contact us at [email protected] or (253) 798-4050.

  • Order requests submitted through www.soundgro.com will be filled on a first-come-first-served basis, as supply allows.

  • All orders must be picked up at the Chambers Creek Regional Wastewater Treatment Plant (10311 Chambers Creek Road, University Place, WA 98467). Regular pick-up hours are 7:30 a.m. to 11:30 and 12:00 to 2:30 p.m., Monday through Friday. Pierce County offices are closed in observance of Federal holidays.

  • Orders must be picked up in full on the scheduled week. Multiple-trip order pick-ups are not allowed. Orders not picked up within 7 days of the scheduled week may be canceled.

  • SoundGRO is sold, packaged and loaded in full-ton increments only. We will not break pallets at loading
    (i.e., load individual bags).

  • Customers are responsible for providing adequate transportation equipment, making loading determinations, securing SoundGRO loads and following applicable transportation rules and regulations.

  • Payment must be made in full at the time of pick up. We currently accept check and credit card.

  • Customers with a Universal Business Identifier (UBI) number may request payment by invoice. Invoiced customers must remain current on payments to continue in good standing and receive future SoundGRO orders. We reserve the right to refuse service to customers with current or past unpaid invoices.

  • Prices and terms and conditions are subject to change.