Long-Term Care Ombudsman Program

The Pierce County Long-Term Care (LTC) Ombudsman program advocates for residents of nursing homes, adult family homes and assisted living facilities. Our team consists of program staff and volunteers from the community. We serve residents through complaint investigation, resolution, and advocacy. Ombudsmen educate residents, staff, families and the community about long-term care issues, resources, resident rights and quality of life in long-term care settings.

LTC ombudsman


To become a certified LTC Ombudsman, volunteers receive extensive training, education, and guidance. Certified LTC Ombudsmen are then assigned to visit with residents in long-term care. Many ombudsmen mix their assigned facilities, some prefer one skilled nursing home – visiting approximately 60 residents; others prefer a mix of one assisted living and several adult family homes. Ombudsmen can flex their work around their schedule, including evening and weekend. A minimum of 4 hours a week are required to maintain certification. Frequent in-service training is scheduled during regularly held monthly meetings and we encourage ombudsmen to sign up for additional training opportunities in the community.

Advisory Council

The Pierce County LTC Ombudsman program works in conjunction with the Advisory Council to improve operations, discuss long-term care issues and network to resolve identified problems. The council assists by reviewing program issues and making recommendations on how the program staff and volunteers should proceed. The council is comprised of members from various service agencies, long-term care providers, community members and a liaison from the Pierce County Aging and Disability Advisory Board. If you feel you are able to serve in this unique advisory capacity, please email [email protected] directly with subject line “Advisory Council”.

File a Complaint

If you or someone you know resides in a licensed long-term care facility and have a complaint or need advocacy, please click here to learn about filing a complaint.

Phone: 253-798-3789 or 1-800-642-5769
Email: [email protected]

Want More Information?

Contact the Washington State Long-Term Care Ombudsman program for more information.

Phone: 1-800-562-6028
Email: [email protected]

Reach the Pierce County Long-Term Care Ombudsman by email.


Click here to fill out your volunteer application online.

Applicants can also apply using this paper application and sending to:

Pierce County Long-Term Care Ombudsman
3602 Pacific Ave. Suite 200
Tacoma, WA 98418