Pierce County Human Services and the City of Tacoma have received funding for rental and utility assistance for tenants impacted by COVID-19 and are behind on rent.
We anticipate a large number of applications and appreciate your patience.
The purpose of the Rental Assistance program is to prevent eviction for Pierce County residents (including those living in the City of Tacoma) impacted by COVID-19 who are behind on rent. Applicants must qualify as low-income at or below 80% Area Median Income (AMI), but priority will be given to those under 50% AMI. Below is a snapshot of 80% AMI income limits per household:
Renters and landlords have two options to register:
1. Click here to apply online. For the best user experience, please use the Chrome or Safari web browsers.
2. No internet? Call 2-1-1 to apply over the phone.
Note: Applying online is the fastest way to apply. Please only call 2-1-1 to apply if you have no internet access. If you are stuck on question 3, please log out and close your internet browser windows and try again. Be sure to answer all required questions before moving to the next, and read through the FAQs below
Opportunities to apply in person will be available later this Spring.
- When can I apply for rental assistance/utility assistance?
- I received rental assistance in 2020. Am I eligible for assistance in 2021? Will I have to reapply?
- What is the application process?
- When/how will I be notified when I am approved?
- Who do I contact if I need assistance with the application?
- How do I know if my income qualifies for assistance?
- I received assistance through another rental assistance program in 2021. Can I apply for this program also?
- Does this program serve people in Tacoma?
- How will I be contacted by the provider?
- I rent a room from family/friend. Am I eligible to apply?
- I have gotten to page 3 of the application and it goes blank. OR the application isn’t working with my internet browser. What do I do?
- Now that I've applied for rental assistance, is this a guarantee that my application will be accepted?
- I live in a hotel/motel. Am I eligible to apply?
- My contact information has changed since I submitted my application, what do I do?
- I am currently homeless. Am I eligible to apply?
- My rent is not past due, can I apply for just utility assistance?
- What utilities are eligible?
- I have a housing choice/section 8 vouchers. Am I eligible to apply?
- I need help with my Car payment/Car Insurance. Does this program help with that?
- I left my apartment; can this program help with the balance I owe my landlord?
- Can I select a specific provider that I would like to work with?
- Can this program pay rent directly to the tenant?
- Can this program pay for my future rent payments?
- How long will it take to pay my rent?
- Who do I contact if I’m experiencing technical difficulties?
- What documents can I use as evidence of income?
- What documentation do I need from my landlord?
- I applied for assistance and am now past due for an additional month of rent. May I re-apply if I need more rental assistance?
- Is rental assistance provided per lease holder or per residential dwelling?
- Can I go back and make changes to my original application if I have realized I made a mistake?
- I was unable to attach documents when I submitted my application, what do I do now?
- I'm not behind in rent yet, but I will be soon. Can I apply?
- Do I need to pay back rental assistance I receive?
- Does this program help with move-in costs?
- How do I submit documentation for multiple properties as a landlord?
- Will my tenants be able to see my W-9 or banking information after I pre-register?
- What sources of income are included in the household income?
- I have documents that I could not upload. What do I do with them?
- I am a landlord and want to upload documents for my tenants. How do I do that?
- I can’t remember my password. What should I do?
- It says to “verify my email.” How do I do that?
- I don’t live in Pierce County. Can I still apply?
The eviction moratorium has been extended through June 2021.
- You still must pay rent eventually. If you can afford your rent now, pay it.
- Under the eviction moratorium, landlords can't increase residential rents and are expected to offer tenants a repayment plan. Landlords also can't charge late fees under the moratorium.
- People can still be evicted for other reasons, such as property damage or criminal behavior.
- You cannot be evicted during the crisis unless you are causing a threat, or your landlord wants to sell or move into the property.
- The proclamation bans retaliation against tenants and creates a legal defense for tenant lawsuits.
Pierce County residents at risk of eviction due to non-payment of rent are eligible for free resolution services. Whether it’s creating a payment plan, leaving an eviction filing off your record or extending your due date to help you get on your feet, the Eviction Resolution Program has specialists to help find solutions that work for both the tenant and landlord.
As of March 18, effective for all Washington State utilities until at least July 31, 2021, the Governor has stated that all energy, telecommunications and water providers are prohibited from the following:
- Disconnecting any residential customers from energy, telecommunications, or water service due to nonpayment on an active account, except at the request of the customer.
- Refusing to reconnect any residential customer who has been disconnected due to nonpayment.
- Charging fees for late payment or reconnection of energy, telecommunications, or water service.
- Disconnecting service to any residential customer who has contacted the utility to request assistance from the utility’s COVID-19 Customer Support Program.