Anchor Ticketing System Launch
What is happening

Effective April 1, 2022, Pierce County Planning and Public Works implemented a new performance-based contract to better serve our passengers and provide additional transparency and accountability. 

As part of the contract requirements, HMS Ferries will be launching a new, rider-friendly, full-service ticketing system beginning on Sunday, May 1, 2022.

What to expect

With the May 1 launch of the new ticketing system, ferry riders will experience:

Ferry Boat IconEnhanced trip planning services to better coordinate their commute based on real-time conditions and operations.
Ferry Time and Date IconEase of access to ticketing and scheduling.
Ferry Alert IconReal-time boat tracking and departure updates.
Ferry Star IconRoutine customer satisfaction surveying.
Ferry Phone IconNew City Experiences app for all rider needs and tracking.


We are excited to implement all these new tools for our riders. Thank you for your patience as we implement this upgrade.

What now
Starting May 1, riders will purchase tickets at:
Ferry Web IconPierceCountyWa.gov/FerryTickets
Ferry App IconThe City Experiences app

Creating an online account will allow riders to be able to purchase ferry tickets in advance, manage tickets, and see your travel history, as well as real time tracking and departure updates. 

The City Experiences app can be downloaded in the Apple App Store and Google Play

Riders using PierceCountyWa.gov/FerryTickets to purchase their tickets will not need to create an online account.

Riders can continue to purchase tickets in person at the Pierce County Ferry terminal’s ticket window. 

Beginning May 1, riders purchasing tickets in person will now be able to go paperless by having their tickets delivered directly to their phone or email address.

The former ticketing system

Beginning May 1, tickets will no longer be available for purchase at PierceFerryTickets.com

Customer account access will remain available as will the ability to scan live tickets and request/obtain refunds. 

Tickets will be available for purchase at PierceCountyWa.gov/FerryTickets, in the City Experiences app, and in person. 

Ferry Check IconOff-peak tickets purchased before May 1, 2022, are valid until 11:59 p.m. on May 26, 2022
Ferry Calendar IconPeak season begins on May 27, 2022

All tickets purchased on or after May 1 must be bought at PierceCountyWa.gov/FerryTickets, in the City Experiences app, or in person at the Pierce County Ferry ticket window. 

Value Passes purchased prior to May 1, 2022, will remain valid until the expiration date printed on each ticket.

Ferry Ticketing Contact Information
Terminal Ticket Window
253-588-1950, Option 2 

Ticket System Customer Service
253-588-1950, Option 1 

EMAIL
Pierce County Ferry Contact Information
PPW Airport and Ferry Division
253-798-2478 

Ferry Feedback
 
EMAIL