| Q: What system do you use for mass notification? | A: Everbridge |
| Q: Why doesn’t the system recognize my Key Peninsula address? | A: The system uses a Google Maps interface and Google has not automatically updated Key Peninsula addresses. |
| Q: Is there a workaround for my Key Peninsula address? | A: Yes, you can still use the old addressing directional (KPN/KPS) when entering your location in the system. |
| Q: Why can’t I text in for SMS notifications? | A: Some cell carriers block text subscriptions. Contact your carrier and ask them to “unblock short codes” |
| Q: What are SMS short codes? | A: The short number that appears as sender for PCALERT text messages: 888-777 or 893-61 |
| Q: How do I stop text messages? | A: Reply to a text message with “STOP” |
| Q: How do I resume text messages? | A: Text “RESUME” to 888-777 or 893-61 |
