Nov 05

When Should I Call the Non-Emergency Number?

Posted on November 5, 2015 at 2:30 PM by Roxanne Castleman

  • You want to report a nuisance, such as a noise or parking complaint. 
  • To report a non-emergency crime - one that did not just occur, and the suspects are not in the immediate area. 
  • You have questions about something suspicious occurring in your neighborhood, and you are not sure it is criminal activity.
911-REd.pngThe call taker will determine how to best handle the call. In some cases, the information will be taken and the caller will get a call back from the telephone reporting unit and a report may be taken over the phone.
Nov 05

What to do When 9-1-1 Answers

Posted on November 5, 2015 at 2:01 PM by Kyle Schmidtke


Here are some tips to help remember what to do when they are on the phone with 9-1-1: 

  • Remember to stay calm and speak slowly.
  • Know your location.
  • Tell the call taker about the emergency.
  • Speak up loud and clear when the 9-1-1 call taker asks you questions.
  • Stay on the phone until the 9-1-1 call taker tells you to hang up.

If you ever need to call 9-1-1, a call taker is ready to help you. Just remember that 9-1-1 is for emergencies only - never as a joke! 
Nov 05

When NOT to call 9-1-1

Posted on November 5, 2015 at 1:47 PM by Kyle Schmidtke

Pierce County receives over 12,000 9-1-1 calls per month.  
It's important to only call 9-1-1 in an emergency.

Here are some reasons when you should NOT call 911.

  • For information & directory assistance
  • When you're bored and just want to talk BoyCalling911_thumb.jpg
  • For paying traffic tickets
  • For your pet
  • As a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

What about 9-1-1 prank calls?

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

Learn more about using 9-1-1