News Flash Home
The original item was published from 8/6/2015 1:56:54 PM to 8/7/2023 2:00:00 AM.

News Flash

All News

Posted on: August 6, 2015

[ARCHIVED] Pierce County’s next-generation permitting system best in the nation

Pierce County has won a top technology award for creating the most advanced permitting system in the nation. The Exemplary Systems in Government (ESIG) Award recognizes the county’s efforts to streamline a key service and save significant money.

"It says a lot about the hard work and dedication that the Planning and Land Services and Information Technology departments have put into this project, and I can't express how proud we are of their efforts," said Pierce County Executive Pat McCarthy. "This award shows that their continued successes are setting a high standard across the country."

Pierce County’s permitting system has streamlined a traditional paper-based system. Online permitting tools reduced the number of customer phone calls and office visits by 20%, while also reducing the average consultation time by nearly 80%. Meanwhile, the mobile permitting app allows inspectors to access inspection requests, plans and permit data on their iPads. Customers can receive either electronic or printed copies of their inspections and request a re-inspection for the same or next day. Mobile permitting allows Department to conduct up to 70 more inspections a week – or 3,500 more per year! Additionally, Pierce County is one of the first counties in the nation to use free video chat tools such as Skype or Facetime for minor inspections.

“Our overarching goal at PALS is to integrate customer service in all aspects of the department,” said Dennis Hanberg, Director of Planning and Land Services (PALS). “We have been able to find efficiencies in the permitting process through the use of technology, for the benefit of our customers, citizens of Pierce County, and County staff.”

About the ESIG Award:

The 2015 ESIG award is presented by the Urban and Regional Information Systems Association (URISA). URISA is the premier non-profit organization for the use and integration of Geographic Information Systems (GIS) and other information technologies to improve government services. According to the award announcement, “Because of the corporate, community and economic impact of Pierce County’s efforts, its Next Generation Permitting System is deserving of the 2015 Single Process Exemplary Systems in Government Award.”

MEDIA CONTACT:
John DeWeese, Pierce County Information Technology
253 798-6207
[email protected]

Other News in All News

Feb. 13 special election at a glance

Posted on: January 18, 2024

District Court early closure on Nov. 17

Posted on: November 13, 2023

Fantasy Lights tickets go on sale Nov. 1

Posted on: October 25, 2023

2023 general election at a glance

Posted on: October 5, 2023

Post-election audit of batches

Posted on: August 2, 2023
PCHS news - homeless

$2M awarded for homeless prevention

Posted on: July 18, 2023
housing news and events

ERPP Update for Landlords

Posted on: April 26, 2023

Help identify a Pierce County decedent

Posted on: February 3, 2023

Feb. 14 Special Election at a glance

Posted on: January 27, 2023

Chambers Bay resort development ends

Posted on: January 17, 2023
PCHS news

Calling all community service groups!

Posted on: November 9, 2022
Fall Prevention

Fall Prevention Awareness Day Event

Posted on: September 19, 2022

Annual Donut Dash 5K returns

Posted on: May 24, 2022
Key Peninsula Giveaway

Key Peninsula Giveaway

Posted on: May 5, 2022

Fantasy Lights opens Nov. 21

Posted on: November 17, 2020

District Court early closure, Sept. 16

Posted on: September 7, 2016
Labor Day

County observes Labor Day, Sept. 5

Posted on: September 2, 2016

Heat advisory notice and options

Posted on: August 18, 2016

Video News: Tourism Special

Posted on: August 18, 2016

Tips for staying safe on 4th of July

Posted on: June 30, 2016

Video News: Tourism Special

Posted on: June 2, 2016

Grandparenting has a new look

Posted on: June 1, 2016

Passing of Robin McKinney

Posted on: May 4, 2016

Jury duty scams on the rise

Posted on: April 8, 2016