News Flash

This holiday season, we’re giving you the gift of improved customer service.

Staff at Planning and Public Works (PPW) and Tacoma-Pierce County Health Department spent the last year working together to prepare for faster service times, more electronic visibility and a better customer experience—for you.

You can get more information online.

• You can see the documents you submit, status and approvals online.
• We review all applications electronically.
• You get emails when we have an update to share or issue your permit.
• We can view and review work in either system.

You benefit from streamlined processes.

• You can submit applications online or in person at PPW or the Health Department.
• You get review of single-family homes with a single site plan.

We’re working better together.

• Staff from Planning and Public Works and the Health Department are co-located at the Annex.
• Both agencies’ staff attend Advisory Group meetings.

We’ve got great things in store for 2020.

We’ll continue to simplify the permitting process and improve review times, and:

• Offer a combined application for Onsite Septic Systems and Individual Wells to reduce paperwork and improve efficiency in review.
• Reduce permit types and link permits associated with certain actions to reduce the number of applications to track.
• Share shoreline regulations and septic needs.
• Revise online instructions to reduce application errors.

You can stay in the know with our quarterly updates in 2020. Preview what’s next and get a behind-the-scenes look at all of our improvements at tpchd.org/colocation.

We wish you a Happy Thanksgiving!