What is the convenience fee for online payments?

A $3.50 convenience fee will apply to each phone and online payments. For more information on the convenience fee, click here.

In order to pay multiple accounts as a single transaction, you must be logged in to your online Customer Portal account and make sure all of your accounts are “linked”. (Contact us at 253-798-4020 to link your multiple accounts.) If you choose to pay your multiple accounts through the Quick Pay option, you can only pay one account per entry and will be prompted to pay the $3.50 convenience fee per account. For example: If you are paying three accounts, you would be charged three individual convenience fees for a total of $10.50 ($3.50 x 3).

Show All Answers

1. View all sewer billing FAQs
2. How do I read my sewer bill?
3. How do I start or stop my service?
4. What are the current sewer rates and charges?
5. When is my bill due?
6. How do I pay my sewer bill?
7. What is the new Customer Portal?
8. How do I set up my Customer Portal?
9. What if I don’t have an email address?
10. Why did my bill due date change?
11. Will my rate increase from the new Customer Portal?
12. Is the Customer Portal secure to use?
13. I forgot my customer portal password, how do I reset it?
14. Do you offer automatic payments?
15. What is the convenience fee for online payments?
16. Do you accept debit or credit card payments?
17. Do you accept payment over the phone?
18. Who is responsible for paying the sewer bill?
19. What happens if I don't pay my monthly sewer bill?
20. What is the 'Late Fee' on my bill?
21. What if my check is returned by the bank?
22. Why does my account have a lien?
23. How do I get the lien released?
24. How is payment credited to my account in the event a lien is placed?
25. What if my billing address changes?
26. How do I add a tenant?