Is the Customer Portal secure to use?

The Sewer Customer Portal is supported by Amazon Web Services and is subject to continuous enterprise monitoring to ensure stability, performance, and security of our systems. These cloud environments undergo regular audits, conducted by an independent third-party auditor.


The portal implements a Threat and Vulnerability Management Program that includes security scans to identify security threats, including source-code scanning, vulnerability scanning, penetration testing, and system hardening scans.


Additionally, the online system undergoes monthly vulnerability scans, code-level security scanning and penetration testing as part of the development and release process.

Show All Answers

1. View all sewer billing FAQs
2. How do I read my sewer bill?
3. How do I start or stop my service?
4. What are the current sewer rates and charges?
5. When is my bill due?
6. How do I pay my sewer bill?
7. What is the new Customer Portal?
8. How do I set up my Customer Portal?
9. What if I don’t have an email address?
10. Why did my bill due date change?
11. Will my rate increase from the new Customer Portal?
12. Is the Customer Portal secure to use?
13. I forgot my customer portal password, how do I reset it?
14. Do you offer automatic payments?
15. What is the convenience fee for online payments?
16. Do you accept debit or credit card payments?
17. Do you accept payment over the phone?
18. Who is responsible for paying the sewer bill?
19. What happens if I don't pay my monthly sewer bill?
20. What is the 'Late Fee' on my bill?
21. What if my check is returned by the bank?
22. Why does my account have a lien?
23. How do I get the lien released?
24. How is payment credited to my account in the event a lien is placed?
25. What if my billing address changes?
26. How do I add a tenant?