The first is the ability to get to know new people. Consequently, it’s vital to enjoy meeting people, and all kinds of people, from different backgrounds, cultures and with different experiences than yours. Bring to this role open-mindedness, nonjudgement, and compassion. The other hat most often worn by ombudsmen is problem-solver. Helpful skills include resourcefulness, initiative, diplomacy, trust-building, follow-through, and listening. Also important is documentation skills; there are program reporting requirements and forms to complete.