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PALS - Credits / Fees / Refunds

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1. How do I pay my fees using the PALS Online Permit website?: Follow the directions in this informational guide.

2. How do I request a refund of my application/permit fees?: Fill out the Refund Request Form and submit it to the PALS Accounting Section. If you have any questions regarding your request please call us at (253) 798-2619.

3. Can you tell if my credit card has been charged for the online application I just set up?: Accounting is able to access the online payment system to verify if a payment has been made.

4. There may be duplicate credit card payments for the same application, what happens next?: Accounting will void the duplicate payment if notified the same day charge is made. A credit will be processed if we are notified the following day.

5. Can you redeposit the check that I wrote to the County if it came back as a non-sufficient fund check?: No. We must have a check from a different bank account or payment by credit card (in the lobby or online).

6. Can you hold the check that we pay at the Development Center cash register?: No, we deposit it the following day.

7. How long does it take to get a refund?: It usually takes about 4 to 6 weeks for an approved refund. Refunds must be approved by each section or department that pertains to the Application. If refund is denied, the requester will receive correspondence with the explanation of denial.

8. Why have I not received my refund for School Impact Fees?: All refund requests for school fees are sent to the school district listed on your application. Refund checks will come from the school district and not from Pierce County. For any questions about your school fees, please contact the school district.

9. What is the status of my Traffic Impact Fee (TIF) refund?: TIF refund are administered by the Public Works Department, please call (253) 798-7250.