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1. Can I arrange to meet with the claims investigator assigned to my claim?

Most claims can be resolved via telephone, without the necessity of an in-person meeting; however, if you want to meet in person with the assigned claims investigator, please call Risk Management first at (253) 798-7462 to make an appointment.

2. Do I have to submit a Claim for Damages form to make a claim?

Yes, this requirement is mandatory to start the claim process as per RCW 4.96. Download form.

3. How do I file a claim against Pierce County?

You may obtain a copy of claim forms and instructions from this website or contact Risk Management at (253) 798-7462 to have a claim form mailed to you.

4. How long will the investigation take?

The length of time the investigation takes is dependent upon the type of claim filed. Some claims are fully resolved in a few weeks, while the investigation of other claims may take a number of months. All claims are investigated through a process which may include the contact of various departments, witnesses, scene investigations, recorded statements, and document review.

5. I filled out a report when I was involved in an incident / accident. Do I still need to file a claim form?

Yes. You must complete a claim form if you feel Pierce County is responsible for your loss, injury, or damages.

6. I need a rental vehicle because my vehicle is badly damaged or unsafe to drive. How can I get a rental vehicle?

Prior to a claim being filed and investigated, Pierce County cannot authorize reimbursement for a rental vehicle. If you need to rent a vehicle it is your own decision. The claims investigator must complete an investigation to determine responsibility prior to any authorization of a rental vehicle. You may consider contacting your own automobile insurance for assistance in the meantime. Should you choose to rent a vehicle prior to authorization, you may be responsible for all or part of that expense.

7. I was injured on County property or by a County vehicle, who is going to pay my medical expenses?

You are responsible for all medical care and expenses you incur. If you believe Pierce County is responsible for your injuries you must file a claim, and the circumstances surrounding your injury will be investigated. If a settlement is warranted it may include your medical bills.

8. If I have damage to my vehicle or property, do I need to submit more than one repair estimate?

Typically, two to three estimates should be submitted for evaluation of damages. If you already paid for repairs, please submit the bill and paid receipt.

9. Should I contact my own insurance company regarding this incident?

At your discretion, you may want to inquire about coverage provided by your own insurance company.

10. Should I obtain estimates for the damage to my property or automobile?

Yes. Estimates or receipts to support your claim are necessary to establish your loss or damages.

11. When will a claims investigator contact me?

A claims investigator will generally contact you within two to three business days after the assignment of your claim. This typically occurs within two weeks after a claim is submitted. Your assigned claims investigator will identify the claim number and other documentation needed to investigate your claim.