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1. How do I schedule an inspection?

Inspections can be scheduled by using our online permits website or by using our telephone PASS system.

When scheduling online you first search for the permit. While you are looking at the details of the permit, and if the permit is in an Issued status, use the “I want to…” feature to “Schedule Inspection.”

2. Why can't I re-schedule the same type of inspection I had today for tomorrow?

Our system is designed to prevent back to back inspection requests that often lead to the canceling of requests and radically impacting the workload. The results from the first inspection must be entered into the computer. That will release the permit to allow another inspection to be scheduled.

3. I have been calling your inspector all day and I have not gotten a call back. Why is this?

Our inspectors spend most of their time in the field. Normally they come into the office in the morning to complete paperwork and return calls. They then go to the field to complete inspections for the rest of the day.

If you did not catch your inspector before he or she has left for the field, you will not normally get a call back until the next working day. We do, however, make every effort to return all calls within one working day.

4. When I attempted to schedule my inspection through PASS, I didn't get the option for the type of inspection I need. What do I do?

This normally happens when the applicant inputs a site development permit number into the system instead of their building permit number. If you input a building permit number, you should be given the option to request all valid site development type inspections.

5. What is a virtual inspection?

A virtual inspection allows the inspector to remotely view the site using a webcam controlled by the inspectee. View the brochure for additional information.